AI QUALITY OPERATIONS / CONVERSATIONAL AI QA

Conversational AI Quality Assurance

Conversation quality is more than a pass rate. We review whether customers are understood, the brand remains intact, and difficult exchanges move toward a useful resolution.

WHAT YOU LEAVE WITH

  • Intent and coverage review
  • Voice and policy observations
  • Conversation-quality scorecard
  • Clear remediation priorities

HOW THE WORK MOVES

  1. Define the conversational moments that affect customer trust.
  2. Review transcripts against an agreed scorecard.
  3. Identify recurring friction and policy-sensitive patterns.
  4. Return findings in a format product and CX teams can use.

START SMALL. LEARN FAST.

Bring one difficult workflow.

We will return with a practical pilot shape—not a generic staffing proposal.

Scope a two-week pilot