AI QUALITY OPERATIONS / HANDOFF & ESCALATION AUDIT

AI Handoff and Escalation Audit

Reliable agents know when they should not continue. This audit examines handoff triggers, policy-sensitive moments, context transfer, and the release gates that protect customers.

WHAT YOU LEAVE WITH

  • Handoff trigger inventory
  • Escalation-risk observations
  • Context-transfer review
  • Documented release gates

HOW THE WORK MOVES

  1. Identify policies, customer states, and confidence thresholds that require escalation.
  2. Review conversations around agent-to-human transitions.
  3. Test whether the receiving team gets usable context.
  4. Document clear decision rules for the next release.

START SMALL. LEARN FAST.

Bring one difficult workflow.

We will return with a practical pilot shape—not a generic staffing proposal.

Scope a two-week pilot